1. … is important with big or heavy products, because you can’t take them home in your car. Free delivery After-sales service Interest-free delivery 2. A low price is important, but good … will make customers happy, even when a product breaks. Free delivery After-sales guarantee After-sales service 3. I don’t like to pay … when I order something. I prefer to pay when I receive the product. Free credit A big deposit After-sales guarantee 4. My new camera has … . If it stops working, the maker will repair or replace it. A big credit Free deposit A three-year guarantee 5. I got a good deal when borrowed money to buy my car - I had one year’s … Interest-free credit A big service After-sales guarantee 6. He wants to … a hotel for three nights in Taipei. Book Do Go Take Watch 7. Before you get on the plane, you can … some shopping. Book Do Go Take Watch 8. On the flight, you can always … a movie. Book Do Go Take Watch 9. When I return home, I … a taxi from the airport to my house. Book Do Go Take Watch 10. You need to … through security before you board the plane. Book Do Go 11. Main course: … Apple pie Fish curry Ice cream Snails Soup Steak 12. Dessert: … Apple pie Fish curry Ice cream Snails Soup Steak 13. Starter: … Apple pie Fish curry Ice cream Snails Soup Steak 14. Complete each of the questions A. How much - D. Languages do you speak? B. How many - E. Cash do you have in your wallet? C. Are there - F. Many flights to Rome this afternoon? 15. Complete each of the questions A. I haven’t got - D. Much time. B. There are - F. A lot of people waiting to go through security. C. They don’t have - G. Many vegetarian dishes here. 16. Last week, I ... in Taiwan and Hong Kong. Be Was Will 17. I ... a very good meeting with Jimmy Lee in Taipei. Have Had Has 18. I ... some suppliers. Visited the factory and met Visit the factory and meet Visits the factory and mets 19. I ...to Hong Kong on Thursday. Go Went Wents 20. Tony Lam ... me some samples of his products. Give Gave Giving 21. Complete each gap in these short restaurant conversations. A. Are there any Chinese dishes? B. Yes. You should … the duck. Enjoy Like Recommend Serve Try 22. Complete each gap in these short restaurant conversations. A. Do you … any vegetarian dishes? B. Yes, we have vegetarian pizza. Enjoy Like Recommend Serve Try 23. Complete each gap in these short restaurant conversations. A. What do you … for the main course? B. The beef is delicious. Enjoy Like Recommend Serve Try 24. Complete each gap in these short restaurant conversations. A. Did you … the meal? B. Yes, it was very good. Like Recommend Serve Try 25. How much is it per night? … On Friday Three Seven o’clock Yes, please 150€ 26. How many nights are you staying? … On Friday Three Seven o’clock Yes, please 27. What time do you think you’ll arrive? … On Friday Three Seven o’clock Yes, please 150€ 28. When are you leaving? … On Friday Three Seven o’clock Yes, please 150€ 29. Do you want a room with a bath? … On Friday Three Seven o’clock Yes, please 150€ 30. My company ... very big. Aren’t Isn’t Don’t Doesn’t 31. The company ... around 40 employees. Has Have Do Does 32. The employees ... from about 15 different countries. Are Is Do Does 33. The office ... very international. Are Is Do Does 34. I ... from Spain. Are Is Am Does 35. My boss ... from Sweden. Come Comes Am Does 36. In the office, we all ...English. Speak Tell Say 37. We ... usually have any serious communication problems. Aren’t Isn’t Don’t Doesn’t 38. Where are you from? We're doing quite well. The room is very comfortable. From time to time. I’m from Italy. 39. What’s the reason for your visit? I’m staying at the Hilton in the town centre. I’m here to visit my company’s head office. I play golf. I work flexible hours, which is great. 40. Where are you staying? I’m staying at the Hilton in the town centre. I’m here to visit my company’s head office. I play golf. I work flexible hours, which is great. 41. What’s your hotel like? We're doing quite well. The room is very comfortable. From time to time. I’m from Italy. 42. How’s your business doing? We're doing quite well. The room is very comfortable. From time to time. I’m from Italy. 43. What do you do in your free time? I play golf. I work flexible hours, which is great. Between 40 and 50 hours. We're doing quite well. 44. Do you meet your colleagues after work? The room is very comfortable. I’m from Italy. We're doing quite well. From time to time. 45. How many hours a week do you work? I play golf. I work flexible hours, which is great. Between 40 and 50 hours. We're doing well. 46. What do you like best about your job? Between 40 and 50 hours. I work flexible hours, which is great. I play golf. We're doing quite well. 47. Complete each gap in these short conversations. ... you a sales manager? No, I'm not. I work in television. Don't Does How Are 48. Complete each gap in these short conversations. A. ... Your job? B. I'm the advertising director. What What's Where Works 49. Is there a direct …? Account Fax Booking Luggage Admissions Centre Flight 50. Can I take this as hand …? Fax call Luggage Bill Receipt 51. Can I have an aisle ...? Bill Seat Booking Luggage 52. Please take me to the city... Receipt Fax Centre Booking 53. I'm checking out today. Can I have the ... please? Booking Bill Fax Luggage 54. He … it for an hour before I came. Had been doing Had been done Have been doing 55. Complete each gap in these short restaurant conversations. A. … training to do my job properly. B. I’m sorry. It’s just not possible. Can I have your I need some 56. The room looks very clean … you … it? Do, clean Have, cleaned Did, clean 57. When I … it … yesterday? Woke up, was raining Wake up, was raining Woke up, rained 58. Why don’t you buy a self-study course? Yes, there is. OK, I’ll take a look at one. 59. They … for 20 minutes when his mother came in. Talked Were talking Had been talking 60. … he … about the opera before? Had spoken Has spoken Was speaking 61. Last night I … home at 11. I … supper and then … to bed. Have come, had, went Came, have had, went Came, had, went 62. Will you … the bank when you go out? Pass Be passing Have passed 63. Oscar … from home. Works sometimes Sometime work Sometimes works 64. Next week, she’s moving to a new flat because her old one is … from the office. Too far Far enough 65. … you … many cities when you were in France. Did, visit Are visiting Have visited 66. Complete each gap in these short restaurant conversations. A. … my new camera. B. Oh dear. I’m sorry to hear that. I have a problem with I’m afraid I can’t make 67. She … her work already. Hasn’t finished Has finished Finished 68. And what … now? Do you do Are you doing 69. This office building … a meeting room. Doesn’t have Hasn’t Not have 70. Yesterday my flight … at about three o’clock in the afternoon. Land Landed 71. I ... for you for more than one hour. Has waited Was waiting Have been waiting 72. My suggestion is to go for a cocktail. That’s a great idea. Yes, I do 73. What day suits you? I think we need to target young people. How about Wednesday? 74. When … in Thailand? Have you arrived Did you arrive 75. Do you like football? Yes, please. Yes, I do. 76. … Ricardo drive to work? Do Does Is 77. She’s a very … person – she likes to be on time. Practical Punctual 78. The company … only four people and they all work in one office Supplies Employs 79. Mr Albert … to meetings Not go Isn’t go Doesn’t go 80. Now I … for a taxi. Am waiting Wait 81. Karina is … but she lives and works in London. Mexico Mexican 82. Complete each gap in these short restaurant conversations. A. … Pascal’s is the best restaurant. The food is delicious. B. Yes, I agree. The food is great. What about using I think 83. Tomorrow at five he … football. ‘ll be playing ‘ll play Plays 84. Can I speak to Jorge Ramos, please? OK, I’ll take a look at one. I’m afraid he isn’t in the office today. 85. Complete each gap in these short restaurant conversations. A. … the target market? B. It’s aimed at stylish young men who want to look good. My subject today is What’s 86. Complete each gap in these short restaurant conversations. A. … credit card details, please? B. It’s a Master Card. The number is … What about using Can I have your 87. I … my breakfast Have already had Had 88. His grandfather … from his job a year ago. Retired Was retiring Has retired 89. What did you learn from your last job? OK, I’ll take a look at one. I learned how to be patient 90. I … you later, OK? Call ‘ll call 91. Complete each gap in these short conversations. ...do you work? At Channel 10. What Where Works What's 92. The Yotel showers are … Separate from the rooms Not included in the price In the rooms 93. Yotels are … In the airport Only an idea now Very near the airport 94. Woodroffe thinks Yotel will succeed … Only in airport In city centres, too Outside city centres 95. Travellers … Like the rooms Don’t like the rooms Aren’t interested in staying at Yotel 96. Woodroffe had an idea when he was sleeping in an airport. True False 97. An important feature of the Yotel is convenience. True False 98. He decided to open a hotel with very small rooms. True False 99. His first hotels were in the United States. True False 100. Rooms cost a lot of money. True False
