Verbal and Non-Verbal Communication

20-40%
60-80%

Verbal communication is the use of words to
share information with other people. It can
therefore include both spoken and written
communication.

Non-verbal communication (body language) is
the process of transmitting messages without
spoken words that goes on in every face-toface encounter with another human being.
Information can be conveyed through gestures
and facial expressions (kinesics), eye contact
(oculesics), touching (haptics), maintaining
appropriate distance (proxemics),
paralanguage (nonverbal cues of the voice),
as well as object communication.
Indirect communication
 Humour
 Self-depreciation
 Listening
 Voicing displeasure

Expression ("Keep a stiff upper lip")
 Personal space
 Physical contact
 Gestures
 Eye contact
 Patience
 Paralanguage
 Object communication (clothing)
