Перечень вопросов для подготовки к зачету по дисциплине

Перечень вопросов для подготовки к зачету по дисциплине
«Иностранный (английский) профессиональный язык»
3 курс 6 семестр
Специальность
«Организация обслуживания в общественном питании»
Раздел 4 Обслуживание клиентов на предприятии питания
Тема 1 Способы приготовления пищи.
Вопросы к теме:
1. What are the four basic ways to cook food?
2. What is cooked by boiling?
3. What two methods of frying do you know?
4. What can be baked?
5. What do we ussually roast?
6. What do we call frying when natural juices of the food are mixed with
the fat or oil in the saucepan?
7. How are potato chips cooked?
8. How are beefsteaks cooked?
9. How are doughnuts cooked?
Тема 2 Типы обслуживания.
Вопросы к теме:
1. What types of services do you know?
2. What is buffet service?
3. Where are the counters with snacks and dishes placed in the buffet
service?
4. Where are the desserts placed in the buffet service?
5. What is the waiter’s role in the buffet service?
6. What is plate service?
7. What is silver service?
8. What is cafeteria service?
9. Where is cafeteria service used?
10.Where do the customers pay for the dishes in cafeteria service?
Тема 3 Способы решения конфликтных ситуаций.
Вопросы к теме:
1. What is the commonest customer’s complaint?
2. What things make the customer angry?
3. What is the main reason for inefficient service?
4. Are all the customer’s complaints justified?
5. What is the best way to handle a complaint?
6. How is better to deal with more complicated matters?
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Тема 4 Этикет общения по телефону.
Вопросы к теме:
1. Hello. May I speak to the headwaiter?
2. I`m afraid you`ve got the wrong number. What number were you
calling?
3. Sorry the line is engaged/busy.Would you like to hold?
4. There is no reply.Could you call back later?
5. The manager isn`t in at the moment. Will you leave a message?
6. What number are you calling from?
7. What number do you want in Moscow? What`s the extention,please?
8. Who are you calling? I didn’t catch the name. Will you spell it,
please?
9. I’ve been disconnected. Could you help me?
Тема 5 Прием заявок на обслуживание по телефону.
Вопросы к теме:
1. Is this the Star restaurant?
2. Can I speak to the manager?
3. Can I book a table for this Friday evening?
4. There will be 12 people. Where can we sit?
5. What time does the band start playing?
6. When can we discuss the menu?
7. Shall I pay in advance or after the party?
8. How much in advance should I pay?
9. What’s your address and phone number?
Учебно-методическая литература
И.П. Агабекян Учебное пособие «Английский язык для обслуживающего
персонала», урок 5 “Methods of cooking” стр. 62, урок 7 ” Styles of food
service” стр. 76.
С.А. Воробьева Учебное пособие «Деловой английский язык для
ресторанного бизнеса», урок 12 ”Handling complaints” стр. 250
Н.В. Аболяева, Т.П. Жучкова Учебное пособие «Everyday English» урок
«Телефонные разговоры» МАТГР, 2007.
Раздел 5 Обслуживание клиентов в баре.
Тема 1 Классификация баров.
Вопросы к теме:
1. What kind of place is a bar?
2. What kinds of bars do you know?
3. What is a grill bar?
4. What is a beer bar? Do they serve strong drinks in here?
5. Where are Express-Bars normally located?
6. What is a Disco- bar?
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Тема 2. Виды коктейлей.
Вопросы к теме:
1. What types of cocktails do you know?
2. When are pre-dinner cocktails or aperitifs usually served?
3. What are pre-dinner cocktails made with?
4. When are creamy cocktails usually served? What are they made with?
5. How are long cocktails served? What do they usually consist of?
6. What are sour cocktails made with?
7. How are shot cocktails served?
8. What are non-alcoholic cocktails made of? How are they served?
Тема 3 Рецепты известных коктейлей.
Вопросы к теме:
1. What aperitif cocktails do you know?
2. What is the recipe of “Manhattan”, “Martini Dry”, “President”?
3. What dessert cocktails do you know?
4. What is the recipe of “Cherry Cobbler”?
5. What digestive cocktails do you know?
6. What is the recipe of “Orange Blossom”?
7. What highballs do you know?
8. What is the recipe of “Screwdriver”?
9. What bowls do you know?
10.What is the recipe of “Strawberry Bowl”?
Учебно-методическая литература
И.П. Агабекян Учебное пособие «Английский язык для обслуживающего
персонала», урок 10 “At the bar“ стр. 115
Раздел 6 Национальная кухня.
Тема 1 Национальная кухня в московских ресторанах.
Вопросы к теме:
1. Where can you find a classical choice of French dishes?
2. What is Italian cuisine famous for?
3. Where can you taste real American food?
4. What is Latin-American cuisine famous for?
5. What fish dishes are the specialties of Japanese restaurants?
Тема 2 Русская кухня.
Вопросы к теме:
1. What is Russian cuisine famous for?
2. What Moscow restaurants can you recommend to customers who
would like to taste Russian cuisine?
3. What dishes of Russian cuisine can be recommended as appetizers?
4. What meat dishes can the guests taste?
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7.
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What soups can be on the menu of the Russian restaurant?
What is shchi ( rassolnik, okroshka) made of?
What can the guests order for the main course?
What dishes can the guest be offered for dessert?
Учебно-методическая литература
И.П. Агабекян Учебное пособие «Английский язык для обслуживающего
персонала» урок 11 «National Cuisine in Moscow Restaurants» стр. 126,
«Russian
Cuisine»
стр. 128
Раздел 7 Трудоустройство.
Тема 1 Профессии в сфере общественного питания.
Вопросы к теме:
1. What categories of jobs are used in the restaurant and catering
business?
2. What are management jobs?
3. In what part of the restaurant do production people work?
4. What are production jobs?
5. What are merchandising jobs?
6. What are people working in the dining room responsible for?
Тема 2 Должностные характеристики.
Вопросы к теме:
1. What are the duties of the headwaiter?
2. What are the duties of the waiters?
3. What are responsibilities of the chef?
4. What do bussers do?
5. What are the duties of a kitchen hand?
6. What does a wine steward do?
Тема 3 Написание резюме.
Вопросы к теме:
1. What information should a resume include?
2. What should Identification item include?
3. What information is it necessary to give when writing about
Education? In what order?
4. How should you list your working experience? What information
should you provide?
5. What does the list of special skills include?
6. What should you write if you don’t have space on your resume for
references?
7. When should your resume be presented at the beginning or at the end
of any interview?
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Тема 4 Подготовка к собеседованию.
Вопросы к теме:
1. Why would you like to apply for this job?
2. Why do you feel qualified for this job?
3. What kind of training and work experience have you got?
4. Do you mind working long hours and ovtr time?
5. Are you interested in people? How well do you get on with others?
6. Are you energetic? ambitious? patient?
7. What foreign languages can you speak?
8. What is more important to you: interesting work, good pay,
comfortable working conditions, chance of promotion, good holidays?
Учебно-методическая литература
Л.Г. Граве Учебное пособие «Everyday English» урок «Трудоустройство
в сфере туризма» МГИИТ, 2010.
И.П. Агабекян Учебное пособие «Английский язык для обслуживающего
персонала» урок 5, стр. 57-60.
С.А. Воробьёва Учебное пособие «Деловой английский язык для
ресторанного бизнеса» урок ,5 стр. 101.
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