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BR2e Pre-intermediate Worksheet answer key

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Worksheet answer key
Unit 1 Companies
Unit 2 Contacts
Working with words
Working with words
revenue
competitor
provide
employees
product
operate
specialize
exporter
subsidiary
company
based
nationality
produce
location
organization
group
Language at work
1 What does the company produce? / What do the
companies produce?
2 It exports to Europe and the USA.
3 The Head Office isn’t in Frankfurt.
4 Does your company operate in Latin America?
5 The company doesn’t have a subsidiary in Japan.
6 Who is your main competitor?
7 They specialize in green products.
8 How old is the company?
9 What is your annual revenue?
10 We don’t provide any services.
11 Toyota and Nestle aren’t competitors.
12 Do you do any business in North America?
Business communication
Excuse me. Is this seat
free?
Of course. Do sit down.
Can I introduce
myself? I’m Tomas.
Nice to meet you, Tomas.
I’m Emilie.
What do you do?
I’m a civil engineer.
Who do you work for?
I work for PUC in the
Legal Department.
Why are you here at
the trade fair?
I’m here to meet some of
my customers.
Can I introduce you to
one of my contacts?
That would be nice. Who
is it?
I’m from Germany.
What about you?
I’m from the
Netherlands – from
Rotterdam.
This is Katka.
Nice to meet you, Katka.
Do you work at Head
Office?
No, I don’t. I work in the
warehouse.
What’s your name
again?
William. William Rust.
Business Result Second Edition Pre-intermediate consult
communicate
organize
employ
calculate
supply
buy
train
produce
consultant
communication
organization
employment
calculation
supplier
buyer
training
production
Language at work
Students’ own answers
Business communication
GM
Good morning.
C I S T …?
Could I speak to …?
C I H Y N P?
Could I have your name, please?
W C P?
Who’s calling, please?
TI…
This is …
ICA…
I’m calling about …
IAHOOTO
I’m afraid he’s out of the office.
I S B I B A T MI’m sorry but I’m busy at the
moment.
C I L A M?
Could I leave a message?
C Y A H T C M B?Could you ask him/her to call
me back?
IGHTM
I’ll give him/her the message.
STYL
Speak to you later
TFC
Thanks for calling
TFYH
Thanks for your help
IPT…
I’m phoning to …
C I T A M?
Can I take a message?
Unit 3 Products & services
Working with words
(Other combinations are possible, and the teacher can
accept any combination as long as they are a valid
collocation. Note, however, that this may mean that
the final few cards may not match.)
high-definition camera
user-friendly website
good value products
helpful staff
reliable service
latest technology
high-tech gadget
late delivery
faulty goods
© Oxford University Press
PHOTOCOPIABLE
Language at work
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21
Language at work
She moved to New York four years ago.
When did Bell invent the telephone?
We launched our new product last year.
Google bought YouTube in 2006
Where did you go to school?
Why didn’t you finish your studies?
I didn’t go to work yesterday.
I didn’t have a holiday last summer.
Business communication
The purpose of our
research
was to measure client
satisfaction.
We wanted to find out
why customers change
suppliers.
We did it by
running an online survey.
First, we asked
our top customers three
questions.
After
that we interviewed them.
They thought that
our website was not very
high quality.
We found that
the majority of people
were satisfied.
The results
were very interesting.
Our conclusion
is that we need to make
some changes.
We recommend
upgrading the website.
Unit 4 Visitors
Working with words
generate
accounts
control
logistics
maintain
buy
check
production
purchasing
finance
recruit
manufacture
sales
resolve
invoice
dispatch
Business Result Second Edition Pre-intermediate When did your
company start?
In 1991.
Who manages your
department?
Charles McDonald.
What does the Quality
Department do?
It checks finished goods.
How long is she
staying here?
Just for two days.
How many people
work in the Legal
Department?
Six in total.
Where do you
manufacture your
products?
In Slovakia and Mexico.
Which department
controls spending?
Finance.
Do you report to the
Operations Director?
Yes, I do.
What time does the
meeting start?
It begins at 11 a.m. as
usual.
When did you get
here?
Yesterday evening.
Business communication
Conversation 1:
Good morning. I have an appointment with Erin
Clooney. My name is Thomas Edwards.
Can I see some identification, please?
Yes, sure. Is my driving licence OK?
Yes, thank you. And can you sign in, please,
Mr Edwards?
Of course. Just here?
Yes, that’s right. Can I get you anything? Water?
No, thanks.
Please take a seat Mr Edwards. Ms Clooney will be
here in about five minutes.
Thank you.
Here she is. Your visitor’s here, Ms Clooney.
Conversation 2:
Thanks for coming, Julia.
It’s a pleasure. Nice to see you again.
You too. Did you have a good trip?
Yes, I did. It’s only an hour and a half by train.
Yes, I often use the train. Let’s go to my office – this
way.
Thank you. After you.
This is my office. Take a seat.
Thanks very much. Can I plug in my laptop
somewhere?
Yes, of course. Just there. Do you need anything else?
I just need a glass of water before we start, please.
© Oxford University Press
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Unit 5 Customer Service
Working with words
Business communication
I prefer
to work from home once
a week.
I think the first
candidate is preferable
because she has more
experience.
I’d go for Italy because
it is warmer than
Belgium in November.
Another disadvantage
is that
our product is much
more expensive.
Helen is more suitable
than Max because
she speaks German.
One key advantage
is that we will be first in
the market.
Students’ own answers
One other issue is
Business communication
that we don’t have
enough sales staff.
I really think it’s
a dangerous strategy.
It’s a good idea because
it
will increase our market
share.
I’m not sure
that we have evaluated
all the options.
inform someone about something
report a problem to someone / report an issue
get feedback
make a complaint
explain an issue / explain a problem to someone
offer a solution
respond to a problem
replace an item
refund money
(other combinations are possible)
Language at work
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21
My goods still haven’t arrived.
What can I do for you?
I’m sorry about that.
Can you give me more details?
I’ll get back to you.
I’ll look into it right away.
What can I do for you?
I’ll wait to hear from you.
We can offer you a refund.
We’re sorry for the inconvenience.
What exactly is the problem?
Can you explain the problem?
Unit 6 Employment
Working with words
give a reference
apply for a job
take an exam
send a CV
work for a company
advertise a job
recruit staff
make a shortlist
attend an interview
Unit 7 Travel
Working with words
weight restrictions
window seat
excess baggage
connecting flight
security scan
seat upgrade
online check-in
passport control
departure lounge
(other combinations are possible)
Language at work
Students’ own answers
Language at work
1 Why did you decide to apply for this job?
2 I have never had the opportunity / I haven’t had
the opportunity.
3 Have you ever managed a large project?
4 Have you worked for a large organization before?
5 She left the company in 2010.
6 What did you do in your last job?
7 I worked there from 2010 to 2013.
8 He spent three months working in Berlin.
9 When did you start working in this field?
10 They haven’t had a lot of experience.
11 How long did you stay there?
12 He has never been to New York.
Business Result Second Edition Pre-intermediate © Oxford University Press
PHOTOCOPIABLE
Business communication
21 The agreement was translated into four languages.
23 The Olympic Games are held every four years.
Does Friday at 9 a.m.
work for you?
That’s fine for me. I’m
free all morning on
Friday.
When would suit you?
I’m free on Tuesday.
Yes, Tuesday suits me
fine.
Do you mind if I open
the window?
Go ahead. It is a little
warm.
What’s your availability
this Thursday?
Thursday? I’m free at
2 p.m.
Could you sign this
form for me?
Certainly. Do you have
a pen?
Where shall we meet?
Let’s meet outside the
hotel at 10 a.m.
Could I ask you to wait
another five minutes?
Shall we say 10.30 a.m.
on Monday?
Sorry, but I’m meeting
a customer at 10 a.m.
How about 11.30 a.m?
No problem. That gives
me time to make a quick
call.
Is it all right if I leave
early today?
Of course. What time?
I’m afraid I’ve got
something on this
Thursday.
How about Friday
instead?
Do you think I could
stop for half an hour?
No problem. I need a
break as well.
Can I take Monday off?
The morning of the 18th
isn’t possible. Can we
meet in the afternoon?
I’m not free in the
afternoon. Can we find
a different time?
I’m sorry, but Monday
is a really busy day.
What about Tuesday?
When are you coming
back?
I’m coming back on
Monday.
Would you mind
helping me with this?
Not at all. What’s the
problem?
So that’s Saturday at
9 a.m.
Great. Saturday
morning is fine for me.
Is it all right if I give you
the report tomorrow?
I’m afraid that’s not
possible. I need it today.
What about lunch at
The Victoria?
That suits me. Shall we
say 12.30 p.m.?
Can you get me a coffee
from the machine?
Sure. Black with one
sugar?
Do you think you could
cover for me one day
next week?
Yes, of course. Which
day?
Unit 8 Orders
Working with words
order
transport
quote
guarantee
track
stock
shipment
goods
Unit 9 Selling
deliver
price
customer
supplier
product
shipping
invoice
items
Language at work
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2
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Business communication
Champagne is produced in France.
The goods were damaged during shipment.
was
When were the goods ordered?
Your product was delivered yesterday.
The order was placed online.
included/not included
The order was confirmed by email.
Toyota cars are sold all over the world.
The goods were shipped last week.
given/offered
I bought it online.
Minis are manufactured in Oxford (by BMW).
The parts are guaranteed for two years.
sent/delivered
Business Result Second Edition Pre-intermediate Working with words
0000
publicity, promotional
0000
advertising
000
awareness
000
targeted
00
promote, attract, events
00
business
Language at work
Students’ own answers
Business communication
WHTTA…
We’re here today to talk about …
GME
Good morning everyone.
SINWY
Sorry, I’m not with you.
C I J S S HCan/Could I just say something
here?
SGA
Sorry, go ahead.
C W C B T T L?Can/Could we come back to that
later?
ITWCTP
I think we’ve covered this point.
WGOTS
We’re getting off the subject.
SIDCT
Sorry, I didn’t catch that.
© Oxford University Press
PHOTOCOPIABLE
C W S U W W A?Can/Could we sum up what
we’ve agreed?
C W M O T T N P?Can/Could we move on to
discuss the next point?
WHTD…
We’re here to discuss…
C Y S T A?
Can/Could you say that again?
C Y B M S?Can/Could you be more specific?
PLMF
Please let me finish.
WNTD…
We need to discuss ...
Unit 10 Environment
fossil fuels
energy
reduce
consumption
renew
throw away
recycle
environment
Language at work
If you come to the office at 6 p.m. I will still be here.
If you don’t practise you won’t improve.
What will happen if our proposal is late?
I’ll be in Berlin next week if you want to have dinner
together.
If we reduce the price how many more will we sell?
The manager will ask to speak to you if you don’t
work harder.
If I see your wife I’ll give her the message.
If you clean up your desktop your computer will be
faster.
If I agree to work overtime will you pay me extra?
Will you call me back if you have any news?
Business communication
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21
Working with words
event
book
budget
arrange
activity
package
organize
hold
entertain
accept
guests
venue
clients
improve
invitation
host
Language at work
Working with words
emissions
pollute
reuse
waste
eco-friendly
global warming
consume
pollution
Unit 11 Entertaining
I’m here today to tell you about some changes.
all
I’ll give you a quick overview.
Let’s start with some statistics.
point
As I said before/earlier, this is a great result.
I’ll come to that later.
me to the
We’re going to look at some figures.
Thanks very much for listening.
sum
Are there any questions?
Business Result Second Edition Pre-intermediate The venue offers a variety of activities.
There are many facilities for the clients.
Are there any other visitors invited?
Is there any information on the event?
Is there any entertainment organized?
How much time does the trip take?
How much do the tickets cost?
The accommodation is good value for money.
We need to buy some drinks and food for the
event.
10 Can I have two coffees please?
11 Are there any banks at the stadium? / Is there a
bank at the stadium?
12 Are there any facilities near the venue?
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2
3
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5
6
7
8
9
Business communication
Would you like to join us Thanks for asking, but
for lunch?
I’m seeing a friend at
1 o’clock.
Would you like me to
get a technician to help
with your tablet?
Yes, please. I can’t fix it
myself.
Do you fancy going to
the Van Gogh exhibition
on Thursday?
Oh yes, please. He’s my
favourite painter.
Shall I make some copies That’s very good of you.
for your presentation?
Could you do twenty?
Do you want to go for a
drink after work?
Yes, great! Where do
fancy going?
Would you like to go for
a meal this evening?
Thanks for the invitation,
but I’ve agreed to cook
dinner at home.
I’m taking a taxi to the
hotel. Do you want to
come with me?
Thanks for asking but
I’d prefer to walk.
Would you like me to
see if Matt is available?
Yes, please. His number
is 0786543521.
Shall I get you a ticket
for the match on
Saturday?
Thanks for the offer but
I’m away this weekend.
Would you like a coffee?
No thanks, but I’d love
some water.
© Oxford University Press
PHOTOCOPIABLE
Unit 12 Performance
Unit 13 Future trends
Working with words
Working with words
workplace diversity
disappointing
socially responsible
satisfactory
perform well
average
reputation
encouraging
manage costs
poor
safety record
excellent
achieve targets
environmental performance
disappointed
ethnic minorities
Language at work
climate change
The earth is getting hotter
because of climate change.
economic
development
Globalization has helped the
economic development of
countries like China and India.
social media
There has been a massive growth
in social media over the last ten
years with Twitter and Facebook.
population
growth
Because of population growth
there might not be enough food
to meet the global demand.
air pollution
Countries need to agree to limit
emissions in cities to reduce air
pollution.
aging
population
Because of fewer births and
better medicine some countries
have an ageing population.
water shortage
Use of large quantities of it for
industrial purposes will lead
to a water shortage in many
countries.
global crisis
Using up all the world’s natural
resources will lead to a global
crisis.
rising demand
All over the world there is a
rising demand for water.
Students’ own answers
Business communication
Have a look at this chart
and
you can see that sales are
growing.
As you can see, there
was a
drop in revenue from 20
to 15 million last month.
You’ll notice that
our sales in Europe are
stable.
Our costs rose by 10%
from
100 to 110.
The exchange rate
remained stable from
June to September.
Students’ own answers
As you can see on
this chart, production is
declining.
Business communication
Sales decreased in 2015
but fortunately
they increased the
following year.
Our market share grew
for two years
but then it dropped last
year.
The vertical axis shows
the sales
and the horizontal axis
shows the months.
This graph shows an
upward trend.
Business Result Second Edition Pre-intermediate Language at work
2
4
5
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9
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14
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19
20
21
We are likely to close the Paris office soon.
will improve / get better / etc.
Brazil will definitely win the next World Cup.
I probably won’t finish this on time.
improve / increase / go up / decrease / decline /
go down
Do you expect the staff to accept the offer?
I’m sure we’ll arrive in time.
to (+ verb)
Are you likely to be here at 7 a.m.?
Your English will definitely improve.
to (+ verb)
Do you think the train will be on time?
© Oxford University Press
PHOTOCOPIABLE
Unit 14 Time
Unit 15 Training
Working with words
Working with words
time-waster
someone who doesn’t use their
time well
in time
before the scheduled date
on time
at the agreed time
at the last minute
just in time
meet a deadline
finish a task by the agreed date
save time
do something in a more
efficient way
allow time
include time in the schedule
for a particular task
plan a schedule
organize the dates and times
for a project
overtime
extra hours worked
Language at work
1
2
3
4
5
6
7
8
9
10
11
12
I’d accept the job if they offered me a higher salary.
If you weren’t an engineer, what might you be?
I would get to work on time if I left home earlier.
What would you do if they offered you a new job?
If we started on time, our meetings would finish
earlier.
If I had enough money, I would buy a new car.
We could go on more sales trips if they increased
the travel budget.
If you had the chance to work abroad, (with a
comma) what country would you choose?
What changes would you make if you were the
new manager?
I would accept the offer (no comma) if they
reduced the price.
Would you agree if they asked you to move to
another office?
If I didn’t have a mobile phone, I might be less
stressed.
Business communication
TWAUT…
ITWCDT
W Y A T …?
WHAIW…
YTWBP
B…
NTWBP
T W A Y T ...
C Y D T?
IDT WCDT
STWBA
YTWBA
TAPW…
W I W …?
ICG…
W I B O I ...?
That would allow us to …
I think we could do that.
Would you agree to …?
We have an issue with ...
Yes, that would be possible.
Basically
No, that wouldn’t be possible.
That would allow you to ...
Could/Can you do that?
I don’t think we can do that.
Sorry, that wouldn’t be acceptable.
Yes, that would be acceptable.
There’s a problem with …
What if we …?
I can’t guarantee ...
Would it be OK if ...?
Business Result Second Edition Pre-intermediate improve performance
motivate employees
develop (your) skills
give feedback
take a step back
improve (your) promotion prospects
set objectives
make progress
manage stress
(Note that other combinations may be possible, but
these answers ensure all verbs match a noun)
Language at work
Students’ own answers
Business communication
Conversation 1:
Shall we start by discussing ways of improving
communication across the company?
Good idea. The staff never know what is going on.
Communication is poor.
One possibility would be to have a weekly newsletter.
I’m not sure that would work. Who would read it?
You’re probably right. What about organizing a
Monday morning meeting?
That might work and Monday is a good day, but
what about part-time workers?
We could send an email summary of the meeting to
all staff.
That’s a good idea. Let’s do that. The meeting and
the email.
OK, but maybe we should check with the other
departments before we organize the first meeting?
You’re right. Why don’t you contact the other
departments and ask for their opinion?
OK. I’ll do it today.
Conversation 2:
Why don’t we begin with ways of reducing costs in
the department?
Ways of spending less money, you mean? OK. What
do you suggest?
First, I suggest we reduce the amount we spend on
stationery.
That’s not a bad idea but we already do that – people
don’t print emails anymore so paper costs are low.
OK then maybe we should stop providing
sandwiches at our weekly meeting?
That might help but I’m not sure it would make a big
difference. Our catering costs aren’t that high. What
about limiting paid overtime?
That’s out of the question. We need staff to work
extra hours and they won’t do it for nothing.
OK then maybe we should ask the staff for
suggestions.
That’s a good idea. I’ll send them all an email asking
for suggestions.
© Oxford University Press
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