Worksheet answer key Unit 1 Companies Unit 2 Contacts Working with words Working with words revenue competitor provide employees product operate specialize exporter subsidiary company based nationality produce location organization group Language at work 1 What does the company produce? / What do the companies produce? 2 It exports to Europe and the USA. 3 The Head Office isn’t in Frankfurt. 4 Does your company operate in Latin America? 5 The company doesn’t have a subsidiary in Japan. 6 Who is your main competitor? 7 They specialize in green products. 8 How old is the company? 9 What is your annual revenue? 10 We don’t provide any services. 11 Toyota and Nestle aren’t competitors. 12 Do you do any business in North America? Business communication Excuse me. Is this seat free? Of course. Do sit down. Can I introduce myself? I’m Tomas. Nice to meet you, Tomas. I’m Emilie. What do you do? I’m a civil engineer. Who do you work for? I work for PUC in the Legal Department. Why are you here at the trade fair? I’m here to meet some of my customers. Can I introduce you to one of my contacts? That would be nice. Who is it? I’m from Germany. What about you? I’m from the Netherlands – from Rotterdam. This is Katka. Nice to meet you, Katka. Do you work at Head Office? No, I don’t. I work in the warehouse. What’s your name again? William. William Rust. Business Result Second Edition Pre-intermediate consult communicate organize employ calculate supply buy train produce consultant communication organization employment calculation supplier buyer training production Language at work Students’ own answers Business communication GM Good morning. C I S T …? Could I speak to …? C I H Y N P? Could I have your name, please? W C P? Who’s calling, please? TI… This is … ICA… I’m calling about … IAHOOTO I’m afraid he’s out of the office. I S B I B A T MI’m sorry but I’m busy at the moment. C I L A M? Could I leave a message? C Y A H T C M B?Could you ask him/her to call me back? IGHTM I’ll give him/her the message. STYL Speak to you later TFC Thanks for calling TFYH Thanks for your help IPT… I’m phoning to … C I T A M? Can I take a message? Unit 3 Products & services Working with words (Other combinations are possible, and the teacher can accept any combination as long as they are a valid collocation. Note, however, that this may mean that the final few cards may not match.) high-definition camera user-friendly website good value products helpful staff reliable service latest technology high-tech gadget late delivery faulty goods © Oxford University Press PHOTOCOPIABLE Language at work 2 5 8 11 14 16 19 21 Language at work She moved to New York four years ago. When did Bell invent the telephone? We launched our new product last year. Google bought YouTube in 2006 Where did you go to school? Why didn’t you finish your studies? I didn’t go to work yesterday. I didn’t have a holiday last summer. Business communication The purpose of our research was to measure client satisfaction. We wanted to find out why customers change suppliers. We did it by running an online survey. First, we asked our top customers three questions. After that we interviewed them. They thought that our website was not very high quality. We found that the majority of people were satisfied. The results were very interesting. Our conclusion is that we need to make some changes. We recommend upgrading the website. Unit 4 Visitors Working with words generate accounts control logistics maintain buy check production purchasing finance recruit manufacture sales resolve invoice dispatch Business Result Second Edition Pre-intermediate When did your company start? In 1991. Who manages your department? Charles McDonald. What does the Quality Department do? It checks finished goods. How long is she staying here? Just for two days. How many people work in the Legal Department? Six in total. Where do you manufacture your products? In Slovakia and Mexico. Which department controls spending? Finance. Do you report to the Operations Director? Yes, I do. What time does the meeting start? It begins at 11 a.m. as usual. When did you get here? Yesterday evening. Business communication Conversation 1: Good morning. I have an appointment with Erin Clooney. My name is Thomas Edwards. Can I see some identification, please? Yes, sure. Is my driving licence OK? Yes, thank you. And can you sign in, please, Mr Edwards? Of course. Just here? Yes, that’s right. Can I get you anything? Water? No, thanks. Please take a seat Mr Edwards. Ms Clooney will be here in about five minutes. Thank you. Here she is. Your visitor’s here, Ms Clooney. Conversation 2: Thanks for coming, Julia. It’s a pleasure. Nice to see you again. You too. Did you have a good trip? Yes, I did. It’s only an hour and a half by train. Yes, I often use the train. Let’s go to my office – this way. Thank you. After you. This is my office. Take a seat. Thanks very much. Can I plug in my laptop somewhere? Yes, of course. Just there. Do you need anything else? I just need a glass of water before we start, please. © Oxford University Press PHOTOCOPIABLE Unit 5 Customer Service Working with words Business communication I prefer to work from home once a week. I think the first candidate is preferable because she has more experience. I’d go for Italy because it is warmer than Belgium in November. Another disadvantage is that our product is much more expensive. Helen is more suitable than Max because she speaks German. One key advantage is that we will be first in the market. Students’ own answers One other issue is Business communication that we don’t have enough sales staff. I really think it’s a dangerous strategy. It’s a good idea because it will increase our market share. I’m not sure that we have evaluated all the options. inform someone about something report a problem to someone / report an issue get feedback make a complaint explain an issue / explain a problem to someone offer a solution respond to a problem replace an item refund money (other combinations are possible) Language at work 2 4 5 8 9 11 14 15 16 19 20 21 My goods still haven’t arrived. What can I do for you? I’m sorry about that. Can you give me more details? I’ll get back to you. I’ll look into it right away. What can I do for you? I’ll wait to hear from you. We can offer you a refund. We’re sorry for the inconvenience. What exactly is the problem? Can you explain the problem? Unit 6 Employment Working with words give a reference apply for a job take an exam send a CV work for a company advertise a job recruit staff make a shortlist attend an interview Unit 7 Travel Working with words weight restrictions window seat excess baggage connecting flight security scan seat upgrade online check-in passport control departure lounge (other combinations are possible) Language at work Students’ own answers Language at work 1 Why did you decide to apply for this job? 2 I have never had the opportunity / I haven’t had the opportunity. 3 Have you ever managed a large project? 4 Have you worked for a large organization before? 5 She left the company in 2010. 6 What did you do in your last job? 7 I worked there from 2010 to 2013. 8 He spent three months working in Berlin. 9 When did you start working in this field? 10 They haven’t had a lot of experience. 11 How long did you stay there? 12 He has never been to New York. Business Result Second Edition Pre-intermediate © Oxford University Press PHOTOCOPIABLE Business communication 21 The agreement was translated into four languages. 23 The Olympic Games are held every four years. Does Friday at 9 a.m. work for you? That’s fine for me. I’m free all morning on Friday. When would suit you? I’m free on Tuesday. Yes, Tuesday suits me fine. Do you mind if I open the window? Go ahead. It is a little warm. What’s your availability this Thursday? Thursday? I’m free at 2 p.m. Could you sign this form for me? Certainly. Do you have a pen? Where shall we meet? Let’s meet outside the hotel at 10 a.m. Could I ask you to wait another five minutes? Shall we say 10.30 a.m. on Monday? Sorry, but I’m meeting a customer at 10 a.m. How about 11.30 a.m? No problem. That gives me time to make a quick call. Is it all right if I leave early today? Of course. What time? I’m afraid I’ve got something on this Thursday. How about Friday instead? Do you think I could stop for half an hour? No problem. I need a break as well. Can I take Monday off? The morning of the 18th isn’t possible. Can we meet in the afternoon? I’m not free in the afternoon. Can we find a different time? I’m sorry, but Monday is a really busy day. What about Tuesday? When are you coming back? I’m coming back on Monday. Would you mind helping me with this? Not at all. What’s the problem? So that’s Saturday at 9 a.m. Great. Saturday morning is fine for me. Is it all right if I give you the report tomorrow? I’m afraid that’s not possible. I need it today. What about lunch at The Victoria? That suits me. Shall we say 12.30 p.m.? Can you get me a coffee from the machine? Sure. Black with one sugar? Do you think you could cover for me one day next week? Yes, of course. Which day? Unit 8 Orders Working with words order transport quote guarantee track stock shipment goods Unit 9 Selling deliver price customer supplier product shipping invoice items Language at work 1 2 4 5 7 8 9 11 12 14 15 16 18 19 20 Business communication Champagne is produced in France. The goods were damaged during shipment. was When were the goods ordered? Your product was delivered yesterday. The order was placed online. included/not included The order was confirmed by email. Toyota cars are sold all over the world. The goods were shipped last week. given/offered I bought it online. Minis are manufactured in Oxford (by BMW). The parts are guaranteed for two years. sent/delivered Business Result Second Edition Pre-intermediate Working with words 0000 publicity, promotional 0000 advertising 000 awareness 000 targeted 00 promote, attract, events 00 business Language at work Students’ own answers Business communication WHTTA… We’re here today to talk about … GME Good morning everyone. SINWY Sorry, I’m not with you. C I J S S HCan/Could I just say something here? SGA Sorry, go ahead. C W C B T T L?Can/Could we come back to that later? ITWCTP I think we’ve covered this point. WGOTS We’re getting off the subject. SIDCT Sorry, I didn’t catch that. © Oxford University Press PHOTOCOPIABLE C W S U W W A?Can/Could we sum up what we’ve agreed? C W M O T T N P?Can/Could we move on to discuss the next point? WHTD… We’re here to discuss… C Y S T A? Can/Could you say that again? C Y B M S?Can/Could you be more specific? PLMF Please let me finish. WNTD… We need to discuss ... Unit 10 Environment fossil fuels energy reduce consumption renew throw away recycle environment Language at work If you come to the office at 6 p.m. I will still be here. If you don’t practise you won’t improve. What will happen if our proposal is late? I’ll be in Berlin next week if you want to have dinner together. If we reduce the price how many more will we sell? The manager will ask to speak to you if you don’t work harder. If I see your wife I’ll give her the message. If you clean up your desktop your computer will be faster. If I agree to work overtime will you pay me extra? Will you call me back if you have any news? Business communication 2 4 5 8 9 11 14 15 16 19 20 21 Working with words event book budget arrange activity package organize hold entertain accept guests venue clients improve invitation host Language at work Working with words emissions pollute reuse waste eco-friendly global warming consume pollution Unit 11 Entertaining I’m here today to tell you about some changes. all I’ll give you a quick overview. Let’s start with some statistics. point As I said before/earlier, this is a great result. I’ll come to that later. me to the We’re going to look at some figures. Thanks very much for listening. sum Are there any questions? Business Result Second Edition Pre-intermediate The venue offers a variety of activities. There are many facilities for the clients. Are there any other visitors invited? Is there any information on the event? Is there any entertainment organized? How much time does the trip take? How much do the tickets cost? The accommodation is good value for money. We need to buy some drinks and food for the event. 10 Can I have two coffees please? 11 Are there any banks at the stadium? / Is there a bank at the stadium? 12 Are there any facilities near the venue? 1 2 3 4 5 6 7 8 9 Business communication Would you like to join us Thanks for asking, but for lunch? I’m seeing a friend at 1 o’clock. Would you like me to get a technician to help with your tablet? Yes, please. I can’t fix it myself. Do you fancy going to the Van Gogh exhibition on Thursday? Oh yes, please. He’s my favourite painter. Shall I make some copies That’s very good of you. for your presentation? Could you do twenty? Do you want to go for a drink after work? Yes, great! Where do fancy going? Would you like to go for a meal this evening? Thanks for the invitation, but I’ve agreed to cook dinner at home. I’m taking a taxi to the hotel. Do you want to come with me? Thanks for asking but I’d prefer to walk. Would you like me to see if Matt is available? Yes, please. His number is 0786543521. Shall I get you a ticket for the match on Saturday? Thanks for the offer but I’m away this weekend. Would you like a coffee? No thanks, but I’d love some water. © Oxford University Press PHOTOCOPIABLE Unit 12 Performance Unit 13 Future trends Working with words Working with words workplace diversity disappointing socially responsible satisfactory perform well average reputation encouraging manage costs poor safety record excellent achieve targets environmental performance disappointed ethnic minorities Language at work climate change The earth is getting hotter because of climate change. economic development Globalization has helped the economic development of countries like China and India. social media There has been a massive growth in social media over the last ten years with Twitter and Facebook. population growth Because of population growth there might not be enough food to meet the global demand. air pollution Countries need to agree to limit emissions in cities to reduce air pollution. aging population Because of fewer births and better medicine some countries have an ageing population. water shortage Use of large quantities of it for industrial purposes will lead to a water shortage in many countries. global crisis Using up all the world’s natural resources will lead to a global crisis. rising demand All over the world there is a rising demand for water. Students’ own answers Business communication Have a look at this chart and you can see that sales are growing. As you can see, there was a drop in revenue from 20 to 15 million last month. You’ll notice that our sales in Europe are stable. Our costs rose by 10% from 100 to 110. The exchange rate remained stable from June to September. Students’ own answers As you can see on this chart, production is declining. Business communication Sales decreased in 2015 but fortunately they increased the following year. Our market share grew for two years but then it dropped last year. The vertical axis shows the sales and the horizontal axis shows the months. This graph shows an upward trend. Business Result Second Edition Pre-intermediate Language at work 2 4 5 8 9 11 14 15 16 19 20 21 We are likely to close the Paris office soon. will improve / get better / etc. Brazil will definitely win the next World Cup. I probably won’t finish this on time. improve / increase / go up / decrease / decline / go down Do you expect the staff to accept the offer? I’m sure we’ll arrive in time. to (+ verb) Are you likely to be here at 7 a.m.? Your English will definitely improve. to (+ verb) Do you think the train will be on time? © Oxford University Press PHOTOCOPIABLE Unit 14 Time Unit 15 Training Working with words Working with words time-waster someone who doesn’t use their time well in time before the scheduled date on time at the agreed time at the last minute just in time meet a deadline finish a task by the agreed date save time do something in a more efficient way allow time include time in the schedule for a particular task plan a schedule organize the dates and times for a project overtime extra hours worked Language at work 1 2 3 4 5 6 7 8 9 10 11 12 I’d accept the job if they offered me a higher salary. If you weren’t an engineer, what might you be? I would get to work on time if I left home earlier. What would you do if they offered you a new job? If we started on time, our meetings would finish earlier. If I had enough money, I would buy a new car. We could go on more sales trips if they increased the travel budget. If you had the chance to work abroad, (with a comma) what country would you choose? What changes would you make if you were the new manager? I would accept the offer (no comma) if they reduced the price. Would you agree if they asked you to move to another office? If I didn’t have a mobile phone, I might be less stressed. Business communication TWAUT… ITWCDT W Y A T …? WHAIW… YTWBP B… NTWBP T W A Y T ... C Y D T? IDT WCDT STWBA YTWBA TAPW… W I W …? ICG… W I B O I ...? That would allow us to … I think we could do that. Would you agree to …? We have an issue with ... Yes, that would be possible. Basically No, that wouldn’t be possible. That would allow you to ... Could/Can you do that? I don’t think we can do that. Sorry, that wouldn’t be acceptable. Yes, that would be acceptable. There’s a problem with … What if we …? I can’t guarantee ... Would it be OK if ...? Business Result Second Edition Pre-intermediate improve performance motivate employees develop (your) skills give feedback take a step back improve (your) promotion prospects set objectives make progress manage stress (Note that other combinations may be possible, but these answers ensure all verbs match a noun) Language at work Students’ own answers Business communication Conversation 1: Shall we start by discussing ways of improving communication across the company? Good idea. The staff never know what is going on. Communication is poor. One possibility would be to have a weekly newsletter. I’m not sure that would work. Who would read it? You’re probably right. What about organizing a Monday morning meeting? That might work and Monday is a good day, but what about part-time workers? We could send an email summary of the meeting to all staff. That’s a good idea. Let’s do that. The meeting and the email. OK, but maybe we should check with the other departments before we organize the first meeting? You’re right. Why don’t you contact the other departments and ask for their opinion? OK. I’ll do it today. Conversation 2: Why don’t we begin with ways of reducing costs in the department? Ways of spending less money, you mean? OK. What do you suggest? First, I suggest we reduce the amount we spend on stationery. That’s not a bad idea but we already do that – people don’t print emails anymore so paper costs are low. OK then maybe we should stop providing sandwiches at our weekly meeting? That might help but I’m not sure it would make a big difference. Our catering costs aren’t that high. What about limiting paid overtime? That’s out of the question. We need staff to work extra hours and they won’t do it for nothing. OK then maybe we should ask the staff for suggestions. That’s a good idea. I’ll send them all an email asking for suggestions. © Oxford University Press PHOTOCOPIABLE
