Деловая встреча. Деловой этикет Вusiness etiquette LOGO Business etiquette Etiquette is the established rules of conduct in business, official relations. It is the most important aspect of the morality of professional behavior of a business person. Although etiquette and involves the establishment of only external forms of behavior, but without internal culture, without the observance of ethical standards can not develop a real business relationship. Business etiquette prescribes compliance with the rules of cultural behavior, respect for the person. Six basic commandments of business etiquettet Tip 1. Do everything on time. Tardiness not only interferes with work, but also is the first sign that a person can not be relied on. The principle of "on time" applies to reports and any other tasks assigned to you. 2. Don't talk too much. The meaning of this principle is that you are obliged to keep the secrets of the institution or a particular transaction as carefully as the secrets of a personal nature. Never tell anyone what you sometimes hear from a colleague, Manager or subordinate about their personal life. 3. Be kind, friendly and welcoming. Your customers, customers, customers, co-workers or subordinates can find fault with you as much as they want, it does not matter: you are still obliged to behave politely, affably and benevolently. 4. Think of others, not just yourself. Attention should be paid not only to customers or customers, it extends to colleagues, superiors and subordinates. Always listen to the criticism and advice of colleagues, superiors and subordinates. Don't start snapping right away when someone questions the quality of your work, show that you appreciate the considerations and experience of other people. Self-confidence should not prevent you from being modest. 5. Dress as it should be. 6. Speak and write good language. Non-verbal etiquette Etiquette is expressed in a variety of aspects of our behavior. For example, a variety of movements of a person, poses that he takes can have a positive meaning. Compare the polite position facing the interlocutor and the impolite-back to him. This is called non-verbal etiquette (i.e. dumb). However, the most important role in the proper expression of relations to people is played by speech-it is verbal etiquette. Delicacy It is necessary to observe delicacy that any address did not turn into familiarity and familiarity which are characteristic at the address only on a patronymic: "Nikolaich", "Mikhalych". Treatment in this form is possible from an elderly subordinate, most often a worker, to a young boss (master, foreman). Or, on the contrary, the young specialist addresses to the elderly worker: "Petrovich, try to finish work by a dinner". But sometimes such treatment carries a tinge of self-irony. Under this form of conversation is used appeal on " you." Greeting An important place in business etiquette is a greeting. Meeting with each other, we exchange phrases: "Hello", " Good afternoon (morning, evening)", "Hello". People celebrate the meeting with each other in different ways: for example, the military salute, men shake hands, young people wave, sometimes people hug when they meet. In greeting, we wish each other health, peace and happiness. Culture of speech A prerequisite for business contact is the culture of speech. Cultural speech is first of all correct, competent speech and, in addition, the correct tone of communication, the manner of conversation, precisely chosen words. The greater the vocabulary (lexicon) of a person, the better he knows the language, knows more (is an interesting interlocutor), it is easier to Express their thoughts and feelings, as well as understand themselves and others. Recommendations of specialists Experts recommend: monitor the correct use of words, their pronunciation and stress; do not use phrases that contain extra words (for example, "brand new" instead of " new»); to get rid of words - "parasites" ("so to speak", "such", "well" , etc.); avoid arrogance, categorical and arrogance. The habit of saying "thank you", politeness and courtesy, the use of appropriate language and the ability to dress appropriately are among the valuable traits that increase the chance of success. Business meeting Business meeting and business negotiations have one definition-it is business mutual communication with the purpose of achieving a joint solution. A business meeting can be considered as the first stage of the negotiation process or its component part, during which the subject of further negotiations is specified, organizational issues are resolved. The success of further negotiations largely depends on the results of such preliminary contacts, on the impression you made during the "introductory" business meeting. To achieve success during a business meeting, it is necessary to encourage the interlocutor to communicate, to create the maximum field of opportunities for further business discussion and decision-making. A business meeting usually takes place in a formal setting, and the intentions of the interlocutors (business partners) are as follows: 1) give, receive or exchange information. Obtaining information can be considered the main purpose of a business meeting; 2) agree on the issue of interest to the interlocutors; 3) convince the interlocutor (business partner) in the correctness of the decision, the profitability of the chosen method of action, etc.; 4) establish contact, strengthen business relations, and sometimes conclude an agreement, fixing it as far as possible in a written Protocol of further intentions; 5) the dynamics of any business meeting goes through four phases: contact, orientation, decision and evaluation, result. The first phase of the meetingcontact The first phase of the meeting - is contact - those seconds when you enter the room, say Hello and exchange the first phrases. The main purpose of this phase of communication - is to create conditions for establishing partnerships. The main task - that you have to solve in the first phase is to establish emotional contact with your interlocutor. The conversation at a business meeting should be built consistently, adhering to the plan. In conversation, it is better to keep a step more formal than a step more familiar, while remaining polite and friendly. At the first business meeting Need to be able: 1) establish contact with the interlocutor; 2) create a favorable atmosphere for conversation; 3) attract the attention of the partner and arouse his interest in your topic (problem or proposal). Must not: 1) show signs of self-doubt and the need for a meeting; 2) show disrespect at the beginning of the meeting, even in a mild form; 3) to excite the defensive position of the interlocutor with the first questions. The second phase is orientation Main objective - finding out the essence of the problem that caused the meeting. It is necessary to convey to the interlocutor the necessary information about your excellent professional qualities in the form of a presentation (just do not brag), explain the motives of your interest and appeal to him. Main task - maintaining contact with the interlocutor. Three approaches to conducting business conversationsд There are three different approaches to conducting business conversations: hard, soft and principled. "Tough type» - the party perceives the participants of the conversation as opponents, unilaterally trying to win. «Soft approach» - the party perceives the participants of the conversation as friends, considers the agreement to be the purpose of the conversation and is ready to pay for it with unilateral concessions. «Principled approach» - the party perceives the participants as employees working together on the problem. Rules for establishing partnerships 1. Rationality. It is necessary to behave with restraint. 2. Understanding. Inattention to the point of view of the partner limits the possibility of developing mutually acceptable solutions. 3. Communication. If your partners do not show great interest, you can hold a business meeting with them simply in the form of a consultation. This will preserve and improve the relationship. 4. Reliability. False information weakens the strength of the argument, as well as adversely affects reputation. 5. Avoid lecturing your partner. Your belief should be based on respect for the personal qualities of the interlocutor. 6. Adoption. Try to take the other side and be open to learning something new from your partner. The principles of business meeting Accuracy. Honesty. Correctness and tact. Ability to listen. Concreteness. Last phase Main objective – reaching an agreed solution. At a" familiarization " business meeting, the farewell should be such that in the future it will allow to maintain contact and business ties. When "meeting-presentation" you can use the following expressions: "thank You for the opportunity to discuss with you the prospects for mutually beneficial cooperation of our firms", " Thank you for the opportunity to introduce you...", " thank You for the opportunity to offer you…» LOGO
