Amadeus Ticket Changer

реклама
Customer Solutions
Date 26 May 2009, AYT
Tatyana Luchshikova
Business Solution Manager
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© 2008 Amadeus IT Group SA
Amadeus Ticket Changer
Amadeus Ticket Changer in a nutshell
 With Amadeus Ticket Changer you can service your
customers’ change requests anywhere in the world – in a
matter of seconds – giving them the right fare and the
right penalty charge at any point of sale
 Sweep them all away with Amadeus Ticket Changer, an
entirely automated end-to-end solution that will help you
significantly reducing costs
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© 2008 Amadeus IT Group SA
 Airline debit memos, 30 minute calls to your call
centre, lengthy and expensive staff training… these are
just some of the factors involved in manual ticket
reissuing
Amadeus Ticket Changer in a nutshell
 New generation solution launched in 2006, already
used by major airlines and travel agencies in the US
and FR markets
 Calculates immediately for a specific ticket change
the price difference in the currency that is needed
and in all your channels, offline like online
 Offering unique integration benefits with Amadeus
ticketing solution
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© 2008 Amadeus IT Group SA
 Completely automates the painful ticket change
process using ATPCO CAT 31 rules/SITA cat 31 rules
A Complete Solution…
Can be handled:
All tickets

Both Paper and E-tickets
 Domestic and/or International
Itinerary
 Date, Flight and Booking Class
changes


Multi-carrier, partner Interline
tickets
 Issued by any Point of Sales
 Unused or partially used
tickets


All fares
Public fares
 Most Private fares
 Amadeus Nego fares

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All changes
Including multi passengers PNRs
 In any currencies


All channels
Travel agents, call centres
 Websites

© 2008 Amadeus IT Group SA

In 4 simple steps…

Retrieval of existing booking

Rebooking
New itinerary, class, flight, date…

Pricing (calculation)

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Document Preparation & Issuance
© 2008 Amadeus IT Group SA
Price difference, penalty, tax
Detailed process
4 new cryptic entries for the reservation agent
Informative re-pricing:


FXQ
How much would it cost to change the itinerary
by selecting lowest applicable booking codes
FXE
Best Pricer confirmed re-pricing

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FXF + Update PNR with information
to prepare the ticket re-issue (TST, MCOs, FO line)
Best Pricer informative re-pricing


FXF
Confirmed re-pricing:


How much would it cost to change the itinerary?
FXE + Update PNR with information
to prepare the ticket re-issue (TST, MCOs, FO line)
FXO
© 2008 Amadeus IT Group SA

3 user interfaces available
1-Terminal Emulator : Cryptic display
01 SCENARIO/ONEDOM
LAST TKT DTE 15MAR07 -
- DATE OF ORIGIN
PRICED WITH VALIDATING CARRIER DL - REPRICE IF DIFFERENT VC
-----------------------------------------------------------AL FLGT
BK
DATE
TIME
FARE BASIS
NVB
NVA
BG
ATL
EWR DL
0656 Y
15MAR
Y0BV
14MAR PC
ATL DL
0255 Y
22MAR
Y0BV
14MAR PC
ORIGIN TRVL CURRENCY
OLD BASE FARE
USD
463.26
NEW BASE FARE
USD
1198.14
FARE BALANCE
REISSUE CURRENCY
USD
734.88
TAX BALANCE
USD
55.12
TICKET DIFFERENCE
USD
790.00
PENALTY
USD
50.00
GRAND TOTAL
USD
840.00
TOTAL ADD COLL
USD
840.00
OLD TAX
USD
55.54
NEW TAX
USD
110.66
RESIDUAL VALUE
7
USD
0.00
© 2008 Amadeus IT Group SA
PAYMENT CURRENCY
© 2008 Amadeus IT Group SA
3 user interfaces available
2- Amadeus Selling Platform: Graphic user
Interface + command page
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© 2008 Amadeus IT Group SA
3 user interfaces available
3-Websites (Finnair.com, Airfrance.fr…)
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4 points to remember
Maximum
automation
Wide Range of
Tickets
& Itineraries
All channels
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 Based on ATPCO/SITA cat 31 fare rules
 Best-in-Class pricing accuracy with unique
Amadeus Fares & Pricing Engine
 Eliminates manual procedures
 Automated fare quotation of the new itinerary
including the penalty fee if any
 For both ticket re-issues & revalidations
 Reissue ‘as booked’ or “Best Pricer”




Public & Private fares
Domestic, international itineraries, multi-carriers
e-tickets from any GDS
Paper tickets from Amadeus
 All currencies, all points of sale
 Access by travel agents, call centres, websites
© 2008 Amadeus IT Group SA
Accurate
& reliable
A proven & significant business impact
Business Impact
Objectives
 Outpace competition
 Avoid Airlines debit memos
Protect
your
revenue
 Reduce the workload on call centers
 Save money by reducing the number of calls
 Save agent productivity
Reduce
operational
costs
 Speed and transparency of service
Increase
customer
satisfaction
 Empower customers
 Available to any point of sale worldwide
 In traditional offices, call centers or web sites
 Using 1A Selling platform
 Using cryptic access
 Using API v2 or Web Services
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Multi channel
integration
© 2008 Amadeus IT Group SA
 Allow collection of rebooking fees
Our customers talk about ATC
“It is the best thing since sliced bread!! ”
UniGlobe (US)
“All staff find Amadeus Ticket Changer fantastic. Once they have tried it
they definitely don’t want go back to the manual process”
Air France - CTO
“To me the greatest advantage of using this tool is the fact that it determines
the appropriate penalty. With the airlines having so many different penalties
and rules these days - this tool is a HUGE time saver. It eliminates having to
read fare rules (some times past date) or even worse calling the airline! ”
“Amadeus Ticket Changer enables us to streamline our business process
to deliver a quicker and more responsive service to our customer,
whatever channel he uses: our website or our sales agent”
Tom Kalström, VP e-Business, Finnair
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© 2008 Amadeus IT Group SA
Central Travel (US )
Our customers talk about ATC
Эйр Астана" первая среди авиакомпаний СНГ внедрила решение автоматического перевыпуска в
Amadeus Automated Ticket Changer
Алматы, Казахстан, 14 июля 2008: Крупнейший авиаперевозчик Центральной Азии "Эйр Астана“
полностью переходит на обслуживание пассажиров с помощью решения автоматического
Перевыпуска авиабилетов, предоставленного компанией Amadeus - мирового лидера по
технологиям для индустрии туризма и путешествий.
"Эйр Астана" выбрала систему автоматического расчета изменений билетов
Amadeus Automatic Ticket Changer (ATC) после тщательной оценки ее возможностей и преимуществ.
Благодаря нововведению клиенты авиакомпании "Эйр Астана" смогут значительно сэкономить
свое время в случае замены билета, а агенты по продажам авиабилетов смогут избежать ошибок
даже в ситуациях, ранее требующих у сотрудника более пристального внимания.
Amadeus полностью автоматизирует сложный процесс изменений билета и помогает
Ашендра Лианаге, Вице-президент по продажам и маркетингу авиакомпании "Эйр Астана":
"ATC дает нам возможность обеспечить наших уважаемых клиентов оперативным и эффективным
обслуживанием по самым высоким стандартам. Вместо сложного и занимающего определенное время
процесса замены билета, мы предложим нашим клиентам более разнообразные и гибкие возможности
планирования путешествий".
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© 2008 Amadeus IT Group SA
сэкономить до 80% времени.
Ticket Changer – Airline Implementations
Flagship
products
New biz
New
biz
New
biz
Other
projects
Roadmap
Q2 09
Q3 09
Later
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© 2008 Amadeus IT Group SA
Airline
Web site
Airlines ATO/CTO
In Production
A leading and fast growing content …
Closed to 100% content in the US market
Coming soon
© 2008 Amadeus IT Group SA
40 airlines available
to travel agencies so far including
+ Canadian North (5T), First Air (7F), Caribean Airlines (BW),
Frontier Airlines (F9), Bearskin Airlines (JV), Bahamas Air (UP)
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Flagship
products
Ticket Changer – Market Deployment
New biz
Roadmap
2S09
US
Benelux
UK
Scand.
France
Finland
Ireland
Spain
Israel
Australia
Canada
Egypt
Mexico
World coverage by the
end of 2009
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1S09
Kazakhstan
© 2008 Amadeus IT Group SA
Current
Legend
ATC Solutions in Kazakhstan
1Q09
2Q09
3Q09
Already delivered
Committed but content
subject to changes
4Q09
Pending commitment
Pending Mgt decision
1Q10
Amadeus
Ticket Changer
KC
Airlines
KL
vMCO
validation by all
Airlines on the
market
Marketing
cooperation
and support
the travel
agents
EMD
OS
Both
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Pilot Travel
Agents to be
agreed
To start
the test
Market’s
needs
Collaboration
© 2008 Amadeus IT Group SA
TAs
Implementation
and
deployment
Questions?
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© 2008 Amadeus IT Group SA
Changing Tickets
becomes child’s play!
Amadeus Ticket Changer
© 2008 Amadeus IT Group SA
Frequently asked questions
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Frequently Asked Questions
The Amadeus Ticket Changer (ATC) solution is available via API
v.2, is it also available via Web Services for online booking engine?
Yes, ATC is also available via Web Services for the integration of online ticket
change solutions in airline and travel agency websites
Can we use ATC to change multi-passenger PNRs?
Yes, definitely, the multi-passenger functionality has been implemented end
2007 and allows the agent to perform ticket changes for all passengers with
only one request
With ATC, can we reissue tickets that were issued in another GDS?
Yes, if they are e-tickets. However, it is not possible to re-issue paper tickets
that were originally issued in another GDS
What are your plans regarding reissue of negotiated fares with
ATC?
Is it possible to reissue several times the same ticket with ATC?
From may 2008, multiple reissue of ticket will be possible with ATC and will
allow any number of automated reissue before departure and then once
more after departure.
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© 2008 Amadeus IT Group SA
ATC can already allow reissues for private fares filed with ATPCO category
15, 25 and 35 (IT/BT). The repricing of ATPCO category 35 fares for which net
is different from selling amount should not be available before end 2009
Frequently Asked Questions
Why collecting penalty via MCO?
This is the IATA recommended practice. Virtual MCO and soon EMD documents
can also be used instead of paper MCO to facilitate the exchange process with
the customer while remaining compliant with IATA standards
When EMD will be available in 2009, will it be automatically used for
ATC?
Yes and we will ensure a seamless migration from paper/virtual documents
towards electronic documents
Is it possible to collect fees with ATC?
The Amadeus Service Fee Manager can already be used in conjunction with
ATC in the PNR environment after the ATC confirmed transaction. It allows the
agent to trigger fee rules for ticket issuance or to apply manual flat fees.
Regarding the airlines, the Airline Ticketing Fee (A.K.A OB fee) inclusion in ATC
process is planned after 2009
1A is very active in IATA working groups and has proposed to the industry a full
methodology called Netting to consolidate all the different amounts involved in
a reissue transaction with the objectives to reduce the issuance of ticketing
documents while increasing the traceability of data all the way through, from
pricing to revenue accounting which is available today for airlines. A netting
solution for travel agencies is to be studied
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© 2008 Amadeus IT Group SA
What are the initiatives taken by 1A to further simplify the reissue
flow when the agent has to add-collect and refund money in the same
reissue transaction
Frequently Asked Questions
Does ATC handle no show situations?
Yes it does. This is controlled by a specific coding in the category 31 filed
by the airlines
For multi-pax PNRs, is it possible to issue all new tickets and all
related MCOs in one single request?
Yes, this is possible for airlines using both ATC and the Amadeus e-ticket
server
For other airlines and for travel agencies, the new tickets and related MCOs
will have to be issued pax per pax
Is it possible to utilize ATC to reissue tickets originally priced with
fares of airlines that have not yet filed their reissue policy in the
category 31?
Is it possible to use ATC to reissue tickets for interline tickets?
Yes, provided that the fares on the original ticket have a category 31
attached
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© 2008 Amadeus IT Group SA
No, the pre-requisite for using ATC is that all fares priced in the ticket to be
changed have a category 31 attached. However, the list of airlines filing
category 31 grows every month and will continue so to reach full coverage
rapidly
Frequently Asked Questions
What about the competition?
The Sabre tool for travel agencies is not based on the ATPCO category 31
(the industry standard )and therefore the penalty fee calculation has be
assessed manually by the agent. This type of product cannot be compared
to a fully automated product like Amadeus Ticket Changer
© 2008 Amadeus IT Group SA
TheTravelport tool is mainly focused on the US domestic market and is
therefore limited when it comes to international reissues involving other
currencies than the USD
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© 2008 Amadeus IT Group SA
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